Losing access to your capital password can be stressful, but OKX (formerly OKEx) provides straightforward recovery methods for both mobile and web users. This guide walks you through the step-by-step process while offering essential security tips.
Why Your Capital Password Matters
The capital password serves as a critical security layer for:
- Protecting account assets
- Authorizing withdrawals
- Preventing unauthorized transactions
Financial security experts universally recommend meticulous password management to avoid transaction disruptions.
Mobile App Recovery Process
Follow these steps to recover your capital password via the OKX mobile app:
- Log in to your OKX account
- Access the Profile section (top-left corner)
- Navigate to Security Settings
- Select Capital Password option
- Choose Forgot Password
Verify your identity by:
- Entering your security password
- Inputting SMS verification code
- Click Confirm to reset
👉 Download OKX mobile app for seamless recovery
Web Platform Recovery Method
For desktop users:
- Log in to your OKX account
- Go to Account Settings → Security Center
- Locate Capital Password section
- Click Forgot Password
Provide:
- Account login password
- SMS verification code
- Complete identity verification
- Establish new password
Security Best Practices
When resetting your capital password:
✔️ Wait 24 hours after resetting for critical operations
✔️ Create passwords with:
- Minimum 6 characters
- Upper/lower case letters
- Numbers
✔️ Never reuse passwords across platforms
FAQ: Capital Password Management
Q: Why set a capital password?
A: It adds essential withdrawal authorization, preventing unauthorized fund movements.
Q: How to store passwords safely?
A: Use encrypted password managers or physical secure storage. Never share via digital channels.
Q: How to reduce password forgetfulness?
A: Create memorable but unique phrases incorporating special characters. Enable biometric authentication where available.
Q: What if I lose both login and capital passwords?
A: Use registered email/phone for identity verification to reset both credentials.
Q: How to handle suspected account compromise?
A: Immediately contact OKX support, change all credentials, and enable two-factor authentication.
Proactive Security Measures
Enhance account protection by:
🔹 Regularly updating passwords
🔹 Monitoring account activity
🔹 Avoiding phishing attempts
🔹 Using official OKX channels exclusively
👉 Visit OKX security center for latest protection features
Remember: Consistent password management ensures uninterrupted trading and maximum asset security on OKX's platform.