Cryptocurrency Deposits and Withdrawals Guide

Introduction to Crypto Deposits and Withdrawals

Tiger International Platform supports 24/7 cryptocurrency deposits, except during system maintenance or unforeseen circumstances.

Prerequisites

1. App Version: Upgrade to v9.3.3 or later.

2. Account Setup:

   • Open a securities account.
   • Enable cryptocurrency trading permissions.

Checking Transaction History

Navigate to:
Portfolio TAB → Virtual Assets → Deposit/Withdrawal Records

📌 Disclaimer: This page is for illustrative purposes only and does not constitute investment advice.

Depositing Cryptocurrencies

Supported Coins and Requirements

| Cryptocurrency | Asset Name | Network | Min Deposit | Deposit Fee | Min Withdrawal | Withdrawal Fee | PI Required |
|----------------|------------|---------|-------------|-------------|----------------|----------------|-------------|
| BTC | Bitcoin | BTC | 0.0002 BTC | Waived | 0.005 BTC | 0.0001 BTC | No |
| ETH | Ethereum | ETH | 0.001 ETH | Waived | 0.05 ETH | 0.0009 ETH | No |
| USDT | Tether | ETH | 10 USDT | Waived | 25 USDT | 3 USDT | Yes |

Step-by-Step Deposit Process

Address Whitelisting

1. First-Time Deposits: A random minimum deposit amount is generated. Upon successful deposit, the address is whitelisted for future transactions.

   • Whitelist Address: A security measure to verify wallet ownership. Regulatory compliance mandates this step for BTC deposits.

Deposit Rules

• Source: Only personal wallets are accepted. Platform-to-platform transfers will fail.
• Avoid: Using wallets already verified on other exchanges.

Common Deposit Failures

• ❌ Amount below minimum threshold.
• ❌ Incorrect network used.
• ❌ Unwhitelisted personal wallet address.

Refund Process for Failed Deposits

1. Request: Submit a refund via the app (cryptos are returned to the original wallet).
2. Fees:

| Cryptocurrency | Network | Refund Fee | Notes |
|----------------|---------|------------|-------|
| BTC | BTC | 0.0002 BTC | Per transaction |
| ETH | ETH | 0.0018 ETH | Per transaction |
| USDT | ETH | 6 USDT | Per transaction |

Refund Failures:

• Insufficient funds to cover fees.
• Platform wallet as return path (contact support).

👉 Learn how to optimize crypto transactions

Withdrawing Cryptocurrencies

Requirements

1. Whitelisted Address: Withdrawal addresses must be pre-approved.
2. Fees and Limits:

| Cryptocurrency | Network | Min Withdrawal | Fee/Transaction | PI Required |
|----------------|---------|----------------|------------------|-------------|
| BTC | BTC | 0.005 BTC | 0.0001 BTC | No |
| ETH | ETH | 0.05 ETH | 0.0009 ETH | No |
| USDT | ETH | 25 USDT | 3 USDT | Yes |

Common Withdrawal Issues

• ❌ Missing trading permissions.
• ❌ Invalid recipient address format.
• ❌ Insufficient balance or fee coverage.
• ❌ Unwhitelisted withdrawal address.

👉 Troubleshoot withdrawal errors

FAQs

❓ How long do deposits take to process?

• Typically 10–30 minutes, depending on network congestion.

❓ Why is my deposit not showing up?

• Verify the transaction hash on a blockchain explorer. If unresolved, contact support.

❓ Can I withdraw to an exchange wallet?

• No. Only whitelisted personal wallets are permitted.

❓ Are there daily withdrawal limits?

• Limits vary by account tier. Check your account settings.

❓ What’s the difference between ERC-20 and TRC-20 USDT?

• ERC-20 (Ethereum) has higher fees but broader support. TRC-20 (Tron) is faster/cheaper but less universally compatible.

Final Notes

• Always double-check network selection (e.g., BTC vs. ETH) to avoid irreversible errors.
• For unresolved issues, use the platform’s live chat support.

📌 Updated for 2024 compliance and user clarity.