Essential C2C Trading Guidelines on the MBAex Platform

Buyer Guidelines

1. Use Verified Personal Bank Accounts

   • All transactions must be conducted through your personal bank account under your legal name.
   • Incorrectly linked accounts must be updated via实名认证 (real-name verification) before trading.
   • Bank account modifications are monitored under risk control protocols.

2. Match Payment Details

   • Ensure the recipient’s name matches your实名认证 details exactly.

3. Transfer Notes

   • Include only the order number in the payment备注 (remarks). Avoid extraneous text.

4. Timely Payments

   • Complete transfers within 30 minutes or orders auto-cancel.
   • Buying restrictions apply after 3 same-day cancellations or 6 cumulative cancellations.

5. Upload Payment Receipts

   • Submit transfer电子回单 (e-receipts) within 60 minutes for merchant confirmation.

6. Refund Scenarios

   • Refunds incur a 2.5% fee for:
     ✅ Mismatched payment details
     ✅ Split payments
     ✅ Third-party transfers (e.g., Alipay/WeChat)
     ✅ Non-实名认证 accounts

7. Receipt Submission

   • Email issues to [email protected] with:

     • Order流水号 (serial number)
     • UID
     • Screenshot of e-receipt

8. Processing Hours

   • Weekdays: 09:00–23:00
   • Weekends: 10:00–19:00
   • Allow 48 hours for resolution during business days.

9. Buyer Liabilities

   • Delays caused by buyers void damage claims against merchants/platforms.

10. Finality of Trades

    • Completed transactions are irreversible. Buyers assume all损益 (profit/loss) responsibility.

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Seller Guidelines

1. Confirm Receipts Promptly

   • Delayed confirmations affect future交易 (trades).

2. Order Irreversibility

   • Verify details before submission—no cancellations.

3. Processing Hours

   • Aligns with buyer guidelines (see above).

4. Seller Liabilities

   • Seller-caused delays forfeit damage claims.

5. Trade Finality

   • Sellers bear预期损益 (expected outcomes) post-transaction.

Merchant Requirements

1. Account Verification

   • Complete 实名认证 + identity审核 before trading.

2. 保证金 (Deposit)

   • Pay required保证金 after verification.

3. Apply via Email

   • Contact [email protected] for merchant status.

Regional Notes

Taiwan

• Use ATM/bank transfers with订单号 in remarks.

Hong Kong

• Instant Transfers only to avoid fees.

• USDT Fees:

  • Buy: +HKD15 per order (waived for same-bank transfers)
  • Sell: −HKD55 for cross-bank transfers

Refunds: Same as buyer guidelines + HKD55 fee deduction.

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FAQ

Q: How long do transfers take in Hong Kong?
A: Depends on local banks—instant for same-bank.

Q: Can I use a friend’s bank account?
A: No. Only实名认证 personal accounts accepted.

Q: What if my receipt upload fails?
A: Email the details within 60 minutes.

Q: Why was my order canceled?
A: Likely due to untimely payment or备注 errors.

Q: Are weekend delays normal?
A: Yes—processing begins next business day.

Q: How to avoid退款 fees?
A: Double-check payment details before transferring.

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1. C2C交易  
2. 实名认证  
3. MBAex平台  
4. 退款手续费  
5. 香港银行转账  
6. 订单流水号  
7. 保证金