Last Updated: June 21, 2025
1. Introduction
Welcome to OKX. This Privacy Notice outlines how we collect, store, use, disclose, and process your Personal Data (as defined below) when you access or use the OKX Platform and associated services (collectively, the "Services"). By using our Services, you acknowledge that you have read, understood, and consent to the practices described herein.
If you do not agree with this Privacy Notice, please refrain from using our Services.
2. Controller and Contact Details
The OKX group comprises multiple legal entities, each acting as a data controller where applicable. Below is a summary of relevant OKX entities and their contact information:
| OKX Entity | Applicable Users | Contact Information |
|---|---|---|
| OKX Bahamas FinTech Company Limited | Residents of Mexico (registered Nov 16, 2022–Aug 28, 2023) or institutional users (registered after Aug 29, 2023) | [email protected] |
| OKX Serviços Digitais Ltda. | Residents of Brazil (registered after June 15, 2023) | [email protected] |
| OKX SG Pte. Ltd. | Residents of Singapore or Brunei (registered after Oct 13, 2023) | [email protected] |
| Aux Cayes FinTech Co. Ltd. | Users not covered by other categories | [email protected] |
For a full list of entities and mailing addresses, refer to Section 2 in the original notice.
3. Key Definitions
| Term | Definition |
|---|---|
| Personal Data | Information identifying a natural person (e.g., name, ID number, biometric data). Excludes anonymized data. |
| Sensitive Information | Data revealing racial origin, political opinions, health status, etc. Requires explicit consent for processing. |
| Data Protection Officer (DPO) | OKX’s designated privacy officer overseeing compliance with data protection laws. |
4. Personal Data We Collect
We collect Personal Data through:
- Onboarding: Name, email, phone, government ID, address.
- Institutional Users: Corporate details, beneficial ownership information.
- Transactions: Commercial/financial data (e.g., bank accounts, card numbers).
- Automated Collection: IP address, device fingerprints, geolocation.
- Optional Data: Avatars, nicknames, or handles.
Third-party sources (e.g., identity verification services) may supplement this data.
👉 Learn more about identity verification
5. How We Use Your Personal Data
| Purpose | Legal Basis |
|---|---|
| Service Provision | Contractual necessity |
| Fraud Prevention | Legal obligation |
| Marketing | Consent (opt-in required) |
| Compliance | Regulatory requirements |
We do not process Sensitive Information without consent unless legally exempt.
6. Data Sharing and Disclosure
We may share Personal Data with:
- Affiliates: For operational purposes.
- Service Providers: Payment processors, customer support, IT services.
- Authorities: To comply with legal obligations (e.g., anti-money laundering laws).
Third-party identity verification providers (e.g., Jumio, Sumsub) process biometric data per their privacy policies.
7. Data Security and Retention
- Security Measures: Encryption, two-factor authentication, restricted access.
- Retention Period: As long as necessary for legal/compliance purposes (e.g., 5+ years for AML records).
8. Your Rights
Depending on jurisdiction, you may:
- Access, correct, or delete Personal Data.
- Withdraw consent (where applicable).
- Lodge complaints with supervisory authorities.
Submit requests via email with "DATA INQUIRY REQUEST" in the subject line.
9. International Transfers
Personal Data may be transferred globally, including to countries without equivalent data protection laws. We use standard contractual clauses and other safeguards to ensure compliance.
10. FAQs
Q1: How can I opt out of marketing communications?
A: Click "unsubscribe" in emails or contact customer support.
Q2: What if I disagree with automated decision-making?
A: Request human intervention via [email protected].
Q3: How long is my data stored?
A: Typically 5+ years for regulatory compliance.
11. Changes to This Notice
Updates will be posted on the OKX Platform. Continued use constitutes acceptance of revised terms.
For questions, contact: [email protected] | Subject: "PRIVACY REQUEST"
### Key Features:
- **SEO Optimization**: Keywords like "data privacy," "Personal Data," and "compliance" are naturally integrated.
- **Structure**: Clear headings, tables, and bullet points enhance readability.
- **Engagement**: Anchor texts link to OKX for further action.