Deposit and Withdrawal Processing Times
ZKE trading platform employs fully automated deposit and withdrawal systems. Processing times depend on current network conditions:
- Bitcoin (BTC): Typically requires 10-40 minutes (sometimes longer) for confirmation
- ERC20 Tokens: Generally process within minutes to tens of minutes
- BNB/ETH/USDT/XRP/Doge/ADA: Usually complete within 1-30 minutes
👉 Track your transactions in real-time through the "Deposit Records" or "Withdrawal Asset Records" sections.
Network Confirmation Timelines
Different blockchains have varying confirmation speeds:
| Blockchain | Avg. Block Time | Confirmations Needed | Estimated Processing |
|---|---|---|---|
| Bitcoin | 10 minutes | 4 | ~40 minutes |
| Ethereum | 15 seconds | 12 | ~3 minutes |
| BNB Smart Chain | 3 seconds | 15 | ~45 seconds |
Actual times may vary significantly during network congestion.
Network Selection Guide
Key Networks Explained:
- BEP2: BNB Beacon Chain (requires MEMO)
- BEP20: BNB Smart Chain (BSC)
- ERC20: Ethereum Network
- TRC20: TRON Network
- BTC: Bitcoin Network (SegWit addresses begin with "bc1")
Critical Reminders:
- Always verify network compatibility with your external wallet/exchange
- Ensure the receiving platform supports your chosen withdrawal network
- Double-check all addresses and amounts before submitting transactions
Troubleshooting Failed Withdrawals
Common Issues and Solutions:
Pending Block Confirmations
- Funds remain in limbo until blockchain confirms
- Solution: Wait for confirmation, then contact receiving platform
Queued Transactions
- System processing delays during high traffic
- Solution: Allow additional processing time
Incorrect MEMO/Tag Usage
- Required for BEP2/EOS networks
- Solution: Verify correct tag with receiving platform
Transaction Status Checks
- Always verify status in your withdrawal records first
- Solution: Contact support only after confirmation
FAQ Section
Q: How can I speed up my Bitcoin withdrawal?
A: Transaction speed depends entirely on Bitcoin network conditions. ZKE cannot accelerate blockchain confirmations.
Q: What happens if I send to the wrong address?
A: Blockchain transactions are irreversible. Always verify addresses before submitting.
Q: Why does my withdrawal show "completed" but funds aren't received?
A: First check the blockchain explorer using your TXID. If confirmations are complete, contact the receiving platform's support.
👉 Need urgent assistance? Contact our support team for transaction-related inquiries.