Below are the potential reasons your withdrawal hasn't been credited:
Unconfirmed Blockchain Transactions by Miners
Once a withdrawal request is submitted, your funds are sent to the blockchain. Miners must confirm the transaction before the funds are added to your account.
- Confirmation times vary by network.
- Processing delays may occur during peak periods.
- Action step: If your funds haven’t arrived after confirmation, contact your platform’s support team for assistance.
Pending Withdrawal Status
If your withdrawal status shows "Processing" or "Pending Withdrawal", your request is still in the transfer queue. This usually happens due to:
✅ High volume of pending withdrawals
✅ Sequential processing by the platform (no manual interventions)
👉 Solution: If pending for over an hour, contact OKX Customer Support via the Help section.
Incorrect or Missing Tag/Memo
Some cryptocurrencies require a Tag/Memo/Comment for withdrawals.
- Find the tag on the deposit page of your receiving platform.
- Enter it accurately in the withdrawal page of your sending platform.
- No tag? Use 6 random digits if the receiving platform doesn’t require one.
⚠️ Warning: Wrong/missing tags cause withdrawal failures. Contact support if this happens.
Mismatched Withdrawal Network
Always verify the supported network on your receiving platform before withdrawing.
- Example: Sending via OEC network when the receiver only supports ERC20 will fail.
- Fix: Double-check network compatibility or contact support for recovery options.
Withdrawal Fee Deductions
Withdrawal fees are paid to blockchain miners, not the platform. These fees:
🔹 Cover transaction processing
🔹 Secure the blockchain network
🔹 Higher fees = faster transactions
Fees are displayed on the withdrawal page.
FAQ Section
1. How long do withdrawals usually take?
- Time varies: Typically 10–60 minutes, depending on network congestion.
2. What if I sent funds to the wrong address?
- Immediate action: Contact both platforms’ support teams with transaction details (TxID, amount, addresses).
3. Why does my withdrawal status say "Completed" but funds aren’t received?
Possible causes:
- Network delays
- Tag/memo errors
- Receiving platform’s internal processing
4. Can I cancel a pending withdrawal?
- No: Once submitted, withdrawals cannot be canceled.
5. How do I check my transaction on the blockchain?
- Use the TxID provided by your platform to track it on a blockchain explorer (e.g., Etherscan).
6. What details should I provide to support?
Include:
- TxID
- Amount and currency
- Sending/receiving addresses
- Timestamp of transaction
Still Can’t Find Your Funds?
- Confirm the transaction succeeded on the blockchain.
- Verify addresses/networks were correct.
Contact the receiving platform’s support with:
- TxID
- Transaction amount
- Destination wallet address
- Screenshots (if applicable)
Need further help? Reach out to 👉 OKX Support Team.
Pro Tip: Always double-check withdrawal details before submitting to avoid delays!