Updating your email address on OKX is a straightforward process whether you're using the mobile app or the web platform. This guide will walk you through both methods step by step.
Why Update Your Email Address?
- Security enhancement
- Account recovery options
- Receiving important platform notifications
- Compliance with current contact information
👉 Learn more about OKX security features
Updating Email via OKX Mobile App
Step 1: Access Your Profile
- Open the OKX app on your mobile device
- Tap the Menu icon (typically located in the top-left or bottom-right corner)
Step 2: Navigate to Security Settings
- Select Profile and Settings from the menu
- Choose the Security tab
- Locate the Email option under Authentication methods
Step 3: Initiate Email Change
- Tap Change email address
- Enter your new email address in the designated field
Step 4: Verification Process
Select Send code for both verification fields:
- Verify new email address
- Verify current email address
- Check both email inboxes for the 6-digit verification codes
- Enter the codes in their respective fields
Step 5: Final Authentication
- Complete the process by entering your 2FA code
- If encountering issues, select Unable to verify at the bottom of the page
Important Note: You'll receive confirmation at your new email address once the change is complete.
Updating Email via OKX Web Platform
Step 1: Access Account Settings
- Log in to your OKX account via web browser
- Click on your Profile icon (usually in the top-right corner)
Step 2: Locate Email Settings
- Navigate to account settings
- Find the Email authentication section
Step 3: Enter New Email
- Input your new email address in the New email field
Step 4: Complete Verification
- Click Send code for both authentication fields
- Retrieve the 6-digit codes from both email accounts
- Enter the verification codes in their respective fields
Step 5: Finalize Change
- Provide your 2FA code when prompted
- Select Unable to verify if experiencing verification issues
Confirmation: A verification email will be sent to your new address upon successful update.
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Important Restrictions After Email Change
- 24-hour withdrawal freeze: You cannot perform withdrawals for 24 hours after changing your email
- Security period: This cooling-off period helps protect your account from unauthorized changes
Frequently Asked Questions
How often can I change my email address?
You can update your email as needed, but frequent changes may trigger additional security verification.
What if I don't receive the verification codes?
- Check your spam/junk folder
- Ensure you entered the correct email address
- Wait 5 minutes and request new codes
- Contact OKX support if issues persist
Can I use the same email for multiple OKX accounts?
No, each email address can only be associated with one OKX account for security reasons.
Why is there a 24-hour withdrawal restriction?
This security measure protects your account from potential unauthorized access following email changes.
What should I do if I no longer have access to my old email?
Contact OKX customer support immediately for account recovery assistance. Be prepared to provide identity verification documents.
Best Practices for Email Updates
- Always verify you're on the official OKX platform before making changes
- Use a secure, private email account not shared with others
- Ensure your email provider has strong security features
- Update your email address when you change it with other important accounts
- Keep your recovery options current
Remember: Your email address is crucial for account recovery and security notifications. Keeping it up-to-date helps maintain the security of your OKX account.