When you enter the wrong password on OKX (formerly OKEx) five times, your account will be temporarily locked for security reasons. This guide explains how to resolve the issue and prevent future lockouts.
Immediate Steps After 5 Incorrect Password Attempts
Wait for the Lockout Period to Expire
- The account remains locked for 24 hours after the fifth incorrect attempt.
- During this time, you cannot access your account, funds, or trading features.
Reset Your Password After Unlock
Once the 24-hour period ends:
- Go to the OKX login page.
- Click "Forgot Password?"
- Enter your registered email or username.
- Check your email for a verification code and enter it on OKX.
- Create a new, strong password (avoid reusing old passwords).
Regain Account Access
- After resetting your password, log in with the new credentials.
👉 Learn how to enhance your OKX account security here
Proactive Security Measures
- Use a Strong Password: Combine uppercase/lowercase letters, numbers, and symbols (e.g.,
T4$kP@ssw0rd). - Enable 2FA (Two-Factor Authentication): Adds an extra layer of protection via SMS or Google Authenticator.
- Beware of Phishing: Never enter your password on unofficial websites or suspicious links.
- Regular Updates: Change your password every 3–6 months.
FAQ
Q: Can I shorten the 24-hour lockout period?
A: No, this is a mandatory security cooldown.
Q: What if I forget my email/username?
A: Contact OKX support with proof of identity (e.g., government-issued ID).
Q: How many password attempts are allowed before lockout?
A: OKX permits 5 incorrect attempts within a short timeframe.
Q: Does locking affect my funds?
A: Funds remain secure but are inaccessible until the account unlocks.
Key Takeaways
- Patience is key—wait out the 24-hour lock.
- Always reset your password via the official OKX site.
- Strengthen security with 2FA and unique passwords.
For further assistance, visit OKX’s Help Center.