Who We Are
At OKX, we believe crypto will reshape the future, empowering individuals through financial freedom. As a leading crypto exchange and developer of OKX Wallet, we provide millions with access to crypto trading and decentralized applications (dApps). Trusted by hundreds of institutions, OKX is a secure platform backed by Proof of Reserves. Our global offices unite under core principles: We Before Me, Do the Right Thing, and Get Things Done. These values foster a collaborative, diverse, and rewarding environment for every OK-er.
About the Team
Our Global Customer Service team balances risk and reward for OKX’s platform. Collaborating with Compliance, Product, Finance, and other key stakeholders, we launch global products while mitigating risks to drive sustainable growth.
About the Opportunity
We seek a Fraud & Risk Operations Manager to lead our Europe-based fraud risk team (Bulgaria/Hungary). You’ll establish processes, recruit talent, and develop strategies to combat fraud types like ID theft, social engineering, and bot attacks. Ideal candidates thrive in fast-paced environments, excel in operational execution, and prioritize cross-functional collaboration.
Key Responsibilities
- Strategy & Leadership: Build and mature the fraud risk operations team. Manage daily operations, escalations, and capacity planning.
- Fraud Mitigation: Lead investigators to prevent losses from fraud (e.g., friendly fraud, elderly abuse).
- Process Optimization: Design and update risk review procedures for new/existing products.
- Stakeholder Collaboration: Educate internal teams on fraud risk management and align policies with customer experience.
Qualifications
- BA/BS degree + 8 years in fraud risk management with leadership experience.
- Proven success in operational strategy, analytics, and cross-functional teamwork.
- Ability to adapt in dynamic environments with a hands-on, results-driven approach.
- Strong servant leadership skills with a focus on mentorship and team growth.
Nice-to-Haves
- Expertise in blockchain/crypto ecosystems.
- FinTech, eCommerce, or SaaS experience.
- Fraud Risk Certification (CIPFA) or MBA.
Why Join OKX?
- Competitive Package: Base salary + yearly bonuses.
- Career Growth: Training, mentoring, and global exposure.
- Engagement: Monthly team-building and recognition programs.
- Diverse Environment: Collaborate with professionals worldwide.
👉 Explore career opportunities at OKX
FAQ
1. What fraud types does OKX prioritize?
We focus on ID theft, social engineering, friendly fraud, and bot attacks through proactive monitoring and investigator training.
2. How does OKX ensure team growth?
Via mentorship programs, skill-development workshops, and clear promotion pathways.
3. What’s the work culture like?
Fast-paced, collaborative, and rooted in ownership and innovation.
👉 Learn more about OKX’s mission
Note: All hyperlinks besides the specified OKX link have been removed for compliance.
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