Our priority is maintaining a safe trading environment for our community. Below are OKX's essential P2P trading rules and anti-money laundering (AML) protocols to ensure secure transactions.
Identity and Account Verification
- Use only legally registered accounts under your name.
- Comply with AML verification if prompted, which may require submitting documents to OKX.
Trading Responsibilities
- Avoid trading prohibited currencies on P2P markets to prevent account suspension.
- Act with integrity—verify pricing and amounts before posting ads.
- Complete transactions promptly, including payments and crypto releases.
- Honor orders; cancel only with valid reasons. Resolve disputes via the order chat.
Security Reminders
- OKX will never ask for: Personal data, Google Authenticator codes, or passwords.
- Official communication channels: Only through
okx.comemails and in-app chat. - Keep all conversations in-app for evidence during appeals.
Buyer Guidelines
Payment Protocols
- Use only the payment method specified in the P2P ad.
- Complete payments within the seller’s timeframe and select Payment Completed. Orders auto-cancel if delayed.
- Cancel orders if payment isn’t feasible (may affect completion rates). Provide proof to customer support for adjustments.
Account and Transfer Tips
- Ensure your bank/wallet account matches your OKX registration details.
- Prefer instant/fast transfer methods to avoid delays.
- Avoid notes like "crypto," "BTC," or "OKX" in payment transfers to prevent processing issues.
Fraud Prevention
- Do not falsely mark payments as completed—this risks account suspension.
- Cash-in-person payments: Not verifiable by customer support.
Seller Guidelines
Ad Accuracy
- Accept only the payment method listed in your P2P ad.
- Double-check payment details before posting ads. Errors may require order fulfillment.
Dispute Resolution
- If buyer’s payment account mismatches platform records, negotiate via chat or escalate to customer support.
- Changing payment methods post-order allows buyers to cancel.
Order Management
- Avoid requesting cancellations from support—resolve with the buyer first.
- Initiate refunds before canceling paid orders.
- For unresolved disputes, file an appeal with transaction proofs.
Availability
- Respond promptly to transactions. Toggle My Status to "offline" when unavailable to hide ads without affecting rankings.
FAQs
1. What happens if I miss the payment deadline?
Orders auto-cancel, potentially impacting your completion rate.
2. Can I use international transfers for P2P payments?
Yes, but delays may occur. Opt for faster methods.
3. How do I handle a mismatched payment account?
Negotiate via chat or escalate to customer support with evidence.
4. What if a seller doesn’t release crypto after payment?
File an appeal with proof of payment.
5. Are cash-in-person transactions secure?
OKX cannot verify these—proceed at your own risk.
6. How do I hide my P2P ads temporarily?
Set My Status to "offline" in your account settings.
👉 Explore secure P2P trading on OKX
👉 Learn more about AML compliance